Warranty Information
Herbst Homes Warranty – A Commitment to Quality and Lasting Value
At Herbst Homes, we are committed to building homes of the highest quality, and our dedication doesn’t end when you move in. Our warranty program is designed not just to protect your investment, but to ensure that any issues that arise are handled directly and efficiently. We take pride in our work and stand by the homes we build, which means being fully accountable for resolving concerns in a timely and transparent manner.
Our warranty not only provides peace of mind but also underscores our dedication to ensuring that your home continues to meet the high standards you expect from Herbst Homes. We stand behind the quality of our homes, and our warranty is designed to protect your investment for years to come.
Please note, all warranty claims should be submitted through the Buildertrend portal that was set up prior to closing on your home. If you need help setting up your portal, or have questions regarding your warranty please submit a request to warranty@herbsthomes.com.
Here’s how we ensure the highest customer satisfaction through our warranty:
Herbst Homes Warranty Portal
Our Warranty Portal is designed to provide you with seamless access to all your warranty information and support. Through the portal, you can easily submit warranty claims, track the status of existing requests, and review important documentation related to your home’s warranty coverage. With user-friendly navigation and real-time updates, our portal ensures that you stay informed every step of the way. Whether it’s scheduling a warranty inspection or addressing a repair, the Herbst Homes team is committed to making the process as efficient and transparent as possible.
We believe in complete customer satisfaction. Through our Warranty Portal, we ensure that every service request or claim remains open until you are fully satisfied with the resolution. We don’t just fix issues—we follow through to make sure the work meets your expectations. Your peace of mind is our priority, and we’re committed to delivering a quality experience from start to finish.
1-Month Warranty Check-In
Shortly after you move in, our team will schedule the first check in to ensure your home is meeting your expectations and address any immediate concerns. This initial check-in focuses on your overall satisfaction and the functionality of your new home.
• Address any covered claims: We will take care of any covered claims that have occurred in the first month of living in your home.
• Review home systems: We’ll ensure that all key systems (HVAC, plumbing, electrical) are working properly.
• Answer questions: We’ll be available to answer any questions you may have about home maintenance and operation, and provide continuing education on the different components of your home.
4-Month Warranty Check-In
At the 4-month mark, we will conduct a more thorough review of your home’s systems and features, ensuring that everything is performing as it should.
• Inspect key systems: A check on mechanical systems like heating, cooling, plumbing, and electrical to verify they are functioning efficiently.
• Check for settling issues: We’ll inspect for any settling of the foundation or walls and address any cracks or imperfections.
• Review warranty requests: If any concerns have arisen since your last check-in, we’ll make sure they are resolved.
8-Month Warranty Check-In
Around 8 months into your ownership, we’ll check in to see how your home is performing as you’ve had more time to live in and use the space.
• Continued Care: This is another opportunity for us to address any covered claims submitted by the homeowner.
• Maintenance tips: Our team will provide guidance on seasonal maintenance, including HVAC care, exterior upkeep, and more to keep your home in top shape.
• Identify potential issues: Proactively address any issues before they become more significant concerns, ensuring your home remains in perfect condition.
12-Month Warranty Check-In
As you approach the one-year mark, we will conduct a comprehensive review of your home. This final warranty check-in ensures everything is functioning properly after your first full year of ownership.
• Full home inspection: We’ll conduct a detailed inspection of your home’s systems, structure, and finishes.
• Final adjustments: Address any concerns that may have developed over the year, from settling issues to other various components of the home.
• Warranty coverage review: Review the next steps for ongoing home care, and clarify any long-term warranty coverage for structural components.
A Culture of Accountability
At Herbst Homes, we believe that true customer service means taking ownership of every aspect of the home building and buying process. Our warranty program is a reflection of that belief:
• Direct Solutions: We don’t avoid problems or shift blame. When an issue arises, we deal with it directly, providing a clear path to resolution.
• Clear Communication: You’ll always know what’s happening with your home, thanks to our transparent and open communication. We keep you informed at every stage of the warranty process, so you never feel left in the dark.
• Commitment to Excellence: Our goal is not just to fix problems, but to ensure that they don’t happen again. We take pride in the quality of our work and the satisfaction of our homeowners.